If you Google “should agencies own ad accounts,” you’ll find plenty of advice saying agencies should never own client accounts. These arguments typically frame agencies as gatekeepers trying to lock clients in. In some cases, that may be true. But account ownership is not just about control. It is primarily a question of financial logistics, …
In MarTech’s “MarTechBot explains it all” feature, we pose a marketing question to our very own MarTechBot, which is trained on the MarTech website archives and has access to the broader internet. Question: What are the specific ‘hidden costs’ of moving from a monolithic marketing cloud (like Adobe or Salesforce) to a best-of-breed composable stack, …
Read more “The hidden tradeoffs in moving to a composable martech stack”
The AI conversation in marketing has been dominated by two things: which tools to buy and how to write better prompts. Both are real skills. Neither one determines whether a marketing team gets genuine value from AI or just produces polished outputs that nobody trusts. What determines value is context. Specifically, who builds it, who …
Read more “Context engineering is the real AI advantage in marketing”
For years, email performance has been measured with a familiar set of metrics: opens, clicks and conversions. But those numbers are becoming less useful — not just because of privacy changes, but because mailbox providers (MBPs) are now judging emails the way users do: based on engagement, trust and intent. That shift is forcing marketers …
Open rate. Click-through rate. Ask most marketing teams how their email program is performing, and those are the numbers they’ll show you. But here’s the problem: Open and click metrics don’t tell you whether your email program is actually working. They tell you how people interacted with the email message, not whether the email generated …
Read more “The email metrics marketers are likely to get wrong”
It’s hard to believe now, but there was a time when people only collected data if they absolutely had to. The stereotyped images of the ‘70s office, with rows of filing cabinets and card indexes, spoke to a very different attitude toward data. You kept what you absolutely, positively knew you were going to need …
Read more “Data built modern marketing, but AI is rewriting the rules”
As AI reshapes marketing, teams angling for a competitive edge must learn to use these new tools not just quickly, but effectively. Instead of counting logins or prompts, leaders need to recognize and cultivate the small minority of employees whose behaviors with AI actually drive impact. New research shows that while most employees now use …
Your marketing team likely creates a steady stream of valuable documents. Research reports, customer interviews, strategy decks, campaign summaries and competitive analysis all help you better understand your customers and market. Each one contains insights that can shape messaging, campaigns and product strategy. A new class of AI tools is changing how you use that …
Read more “How NotebookLM turns marketing docs into usable insights”
The data for online shopping cart abandonment rates isn’t pretty. Even if you think it’s high, you might be surprised at how high. The latest stats put the global rate at slightly over 70%. For most ecommerce sites, this means only around 30% of your visitors are crossing the conversion finish line. Cart abandonment is …
Read more “The real reason checkout kills ecommerce conversions”
There’s a mindset in performance marketing that sounds completely reasonable on the surface: make every campaign better. Improve the ROAS. Lower the CPA. Tighten the targeting. Squeeze more efficiency out of every dollar. It makes sense, until it doesn’t. I’ve seen this play out. Teams chase increasingly impressive efficiency numbers and the campaigns do look …
Read more “Your most efficient campaigns might be limiting your growth”