Meta announces lead gen product upgrades for ‘Q5’ (yes, you read that right)

Meta announces lead gen product upgrades for ‘Q5’ (yes, you read that right)

Meta introduced improvements to its suite of lead generation tools with a focus on the often-overlooked post-holiday period. Meta refers to the period from just after Christmas into January as “Q5.” While many advertisers pull back their spend during this time, Meta says advertisers who ran campaigns on its platform and used its instant form …

Winning executive trust in the move beyond marketing attribution

Winning executive trust in the move beyond marketing attribution

A tough conversation is unfolding between marketing leaders and the C-suite. CMOs are realizing that static, deterministic metrics like attribution create false narratives. Many fear CEOs will blame or shame them for revealing that new insights invalidate much of their earlier reporting. The fear is real — but the bigger risk is staying trapped in …

Discover the secret weapon for marketers battling rising multichannel costs

Discover the secret weapon for marketers battling rising multichannel costs

This article was co-authored with Aparajita Mazumdar and Audrey Brosnan, experts in the Gartner Marketing Practice specializing in martech stack optimization, marketing technology, personalization and customer data management. Marketing leaders are facing a new reality: the costs of running multichannel campaigns are rising at an unprecedented rate. Expenses tied to technology, labor and media are …

Customer sentiment — and risk — are hidden in the emails in your CRM

Customer sentiment — and risk — are hidden in the emails in your CRM

I’ve been exploring the impact and importance of leveraging unstructured data in my previous articles for MarTech, and for this piece, I’m digging into perhaps the biggest source of insights and risk: our email. Much of the genAI email discussion is centered on the use of GenAI to produce better targeted, personalized mass email campaigns, …