You could already have the data AI needs to deliver value

You could already have the data AI needs to deliver value

For years, enterprise content has been treated like a storage problem. Documents were organized, archived, and secured across shared drives, PDFs, presentations, and internal systems. Companies built enormous libraries of customer research, campaign data, transcripts, and institutional knowledge. The assumption was simple: if the information existed somewhere, it could eventually be found and used. In …

Winning the next era of local visibility: How AI is changing local search by SOCi

Winning the next era of local visibility: How AI is changing local search by SOCi

AI-powered experiences like Google AI Overviews, Gemini, and Ask Maps are changing how customers discover local businesses. People are asking more detailed, conversational questions, and AI-powered systems can now influence which businesses get surfaced. Traditional rankings are only part of the visibility equation. Complete, accurate business information — including your Google Business Profile, reviews, photos, …

Moving beyond silos to align complex customer journeys

Moving beyond silos to align complex customer journeys

Marketing campaigns involve many moving parts — including platforms, channels, and data flows — but that doesn’t necessarily result in chaos. Maintaining a broader operational perspective can improve speed to market, conversion rates, and customer satisfaction. This is where martech practitioners can shine. Like many other professionals, we frequently work across organizational and technical boundaries. …