Customers don’t see your internal departments; they see one brand. Whether they are chatting with support, browsing your site or speaking with a sales rep, they expect you to remember their history and respect their time. When that doesn’t happen, it isn’t just a technical glitch — it feels like a broken promise.
We know the pressure you’re under. You are likely managing a complex stack where customer data lives in disconnected systems owned by different teams. It’s frustrating to know the “single view of the customer” is possible, yet feel held back by silos or technical debt. You aren’t alone in this struggle, and there is a practical way forward.
Our March 4th MarTech Conference session, “Connected conversations: Building context-aware customer experiences,” tackles this head-on. This isn’t about adding more tools; it’s about aligning the ones you have to create a foundation that works for your team and your customers.
Moderated by Annette Franz, CEO, CX Journey Inc., our panel of experts includes Gene De Libero, principal consultant, Digital Mindshare LLC; Shiv Gupta, principal, Quantum Sight; and Haley Trost, director, product marketing at Braze, will move past the buzzwords to discuss the real work of digital transformation.
What we’ll tackle together
- Bridging the gap: How to give sales, service and marketing teams the shared context they need to succeed.
- Practical integration: Making CRM and CDP data usable across your entire organization in real time.
- Operational alignment: Strategies to dismantle the internal silos that quietly undermine your hard work.
- Reducing friction: Proven methods for turning disconnected touchpoints into helpful, cohesive conversations.
If you’re ready to move from “random” personalization to a strategy that builds genuine loyalty, join us. Let’s build a foundation that respects your customers’ journey and proves the business value of your engine.
Register for the March 4th MarTech Conference for free.
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