The customer journey now centers on exposure, recall and return

The customer journey now centers on exposure, recall and return

We’ve treated the customer journey as something neat and measurable, where users search, click and convert in a way that can be easily tracked, attributed and optimized. That model no longer reflects reality, as AI-generated answers, summaries and aggregated results change how people discover information and make decisions. Clicks still matter, but they don’t capture …

How marketing leaders are getting unstuck from Salesforce by Stitch

How marketing leaders are getting unstuck from Salesforce by Stitch

For years, Salesforce Marketing Cloud was the safe choice. Powerful. Enterprise. Trusted. But lately, we’re hearing something different: “Our data is too tangled to activate.” “We’re locked into contracts.” “We’re stuck sending the same emails on repeat.” “Everything is Band-Aids and duct tape — I don’t know how we can move without breaking everything.” “We …